Questions or concerns? Please contact us at info@defaultnyc.com and we'll get back to you as soon as possible. Our business hours are 9 AM - 5 PM EST (Mon-Fri). All correspondence received on holidays, Saturday, or Sunday will be addressed the next business day.

Return Policy

You have 14 days after receiving your item(s) to request a return or exchange.

To request a return, please email info@defaultnyc.com to start your return with the following:

• Order Number
• Reason for Return (e.g. Changed Mind, Fit, Too Large/Small, etc.):

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange. 

If your order’s shipment is lost in transit, you must notify us within 14 days after receiving your shipping notification to be eligible for a refund or reshipment.

*All Sale items are FINAL SALE. This includes the use of discount codes. Shipping charges are non-refundable.

Damages and Issues

Contact us immediately if the item is defective, damaged or if you receive the wrong item. 

Only NY is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

Exceptions / Non-Returnable items 

Unfortunately, cart and stickers cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Refunds

We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for your bank or credit card to post the refund to your account.

Shipping Information and Options

Orders ship from NYC and are typically processed within 1-3 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Posters ship separately from other items in your order. If your order contains a presale item, please see PRESALE ITEMS below. 

Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking may take up to 48 hours to return results online. If tracking does not work after this timeframe, please contact us: info@defaultnyc.com.

Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please contact the shipping carrier if your package encounters delays. We do not offer refunds for shipping delays. 

We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted via the email address used at checkout. We will refund the cost of the items in your order, minus the cost of shipping. If you are using Apple Pay or Paypal, please confirm your address is up to date. 

Please note the following delivery times for the various domestic shipping methods: 
UPS Ground (1-5 business days)

USPS Priority Mail (1-3 business days)

USPS Ground Advantage (2-5 business days)

UPS Next Day Air® (1-2 business days)

UPS 2nd Day Air (2 business days)

Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.

We can ship to PO boxes if the customer selects a USPS Shipping method.

Address Changes

Contact info@defaultnyc.com to update your shipping address or cancel your order. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Cancellations

If your order has already shipped, you should be able to refuse the package by either contacting the carrier or by refusing it upon delivery, at which point it will be returned to our warehouse. Once we've received it, we'll issue a refund to your original payment method, minus the cost of shipping. If you are unable to refuse your delivery, please let us know and we can assist you with a return or exchange at your expense.

Payment is charged immediately at checkout. 

Pre-sale items are not available to ship at the time of purchase. Shipping timelines for pre-sale items are detailed in the product description. If you are ordering a pre-sale item with an in-stock item, your order will ship when the pre-sale item becomes available (unless otherwise noted). If you’d like to receive your items separately, please separate your cart into multiple orders. Bundled items cannot ship separately.