Refund policy

You have 14 days after receiving your item(s) to request a return or exchange.

To request a return, please email info@defaultnyc.com to start your return with the following:

• Order Number
• Reason for Return (e.g. Changed Mind, Fit, Too Large/Small, etc.):

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange. 

If your order’s shipment is lost in transit, you must notify us within 14 days after receiving your shipping notification to be eligible for a refund or reshipment.

*All Sale items are FINAL SALE. This includes the use of discount codes. Shipping charges are non-refundable.